Frequently asked questions
Common questions about appointments, billing, services and how to get in touch.
Are you a bulk-billing practice?
Yes. Donnybrook Family Doctors participates in the Australian Government's Bulk Billing Practice Incentive Program (BBPIP). If you hold a valid Medicare card, your GP consultation is bulk-billed with no out-of-pocket cost. Some services — driver's licence medicals, occupational medicals, and procedure consumables — are private fees. Patients without a Medicare card pay private fees. Ask reception about registering for MyMedicare (see the next question).
What is MyMedicare and should I register?
MyMedicare is a free, voluntary registration program from the Australian Government that formalises the relationship between you and your regular GP practice. Registering does not cost you anything and does not change how you receive care. Being registered gives you access to longer telehealth consultations, better care coordination for chronic conditions, and stronger continuity with the practice. Ask our reception team next time you visit — we can help you register in a few minutes.
How do I book an appointment?
You can book online via HotDoc — see our Book page — or call reception on (08) 9731 1888. Walk-ins are welcome but appointments are prioritised.
What are your opening hours?
Mon – Fri: 7am – 5pm. Sat: 8am – 1pm. Sun and public holidays: closed. For after-hours care please see our After Hours page.
Do you have female doctors?
Yes — Dr. Navneet Nandha (Dr. Nina) is a fellowed specialist GP with a particular interest in women's health. Please request a female GP when booking.
Can I see a physiotherapist?
Yes. Ankita Desai consults at our practice on Saturdays. Please call reception to book a physio appointment.
Do you offer telehealth?
Telehealth (telephone) consultations are available for eligible patients with continuity of care. Please ask reception when booking.
How do I get a repeat prescription?
Repeat prescriptions usually require a short consultation so your GP can review your medications. Please book online or call reception.
Do you do skin cancer checks?
Yes. Dr. Bhupinder Singh has a special interest in skin cancer medicine and conducts full body mole checks. Cryotherapy and surgical removal are available on-site.
Where can I park?
Parking is available directly outside the clinic on South Western Highway and adjacent side streets.
How do I access my health records or test results?
Please call reception or book a short consultation with your GP. We do not release results by email or phone without verifying your identity.
How do I make a complaint or give feedback?
Please email info@dfdoctors.com.au or call our practice manager. If your concerns are not resolved, you may contact the Health and Disability Services Complaints Office on 1800 813 583.